Case Study: AICM

A bottom-up transformation that turned a workforce facing extinction into the reason the airport was kept, reformed and grown.

Enterprise transformation through JUBAP · Stewarded by The Integral Management Society / IMSV.org

The client was the Mexico City International Airport (AICM) — the largest airport in Latin America, handling 44M+ passengers a year, and at the time one of the most punctual in the world.

The intervention landed in one of the most sensitive episodes in recent Mexican infrastructure. The New Mexico City International Airport (NAICM) , a megaproject valued at roughly USD 13 billion , was already escalating in cost and tangled in governance tension and political instability.

That produced two crises at once. A national strategic problem : how to keep and modernize the country’s air infrastructure while the new airport’s future stayed unresolved. And a deep human problem : more than a thousand highly experienced, largely unionized airport workers — one of the largest concentrations of operational airport expertise in Mexico — faced redundancy, displacement or irrelevance, precisely when the country still depended on them. The engagement came shortly after the company’s work in another politically exposed national programme, the Chicontepec energy megaproject.